Privacy Policy – Megatec Roof Insulation Solutions
Last updated: 2025-11
Megatec Roof Insulation Solutions (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). OAIC+2Hall & Wilcox+2
By visiting our website or providing us information, you consent to the practices described in this policy.
1. What Personal Information We Collect
1.1 Information you provide directly
We may collect personal information when you:
- contact us for a quote or enquiry (name, phone number, email, property address)
- request services such as insulation removal, installation or roof-space inspection
- complete an online form or send us a message
- provide details about your property (roof type, insulation condition, access issues)
1.2 Information collected automatically
When you use our website we may collect technical information such as:
- Public IP address
- browser type and version
- device type and operating system
- pages you visit and time spent on our site
- referring website, click-paths, errors encountered
1.3 Payment or service data
If you engage our services we may collect billing information, payment records, job details and service history. We do not store full credit card details on our systems unless explicitly required for service payment processing via our trusted provider.
2. How We Use Your Personal Information
We may use your personal information for the following purposes:
- to provide, schedule and deliver our insulation services
- to respond to your enquiries and provide quotes
- to communicate with you about bookings, service updates, or matters relevant to your job
- to improve our website, customer service, and internal operations
- to carry out internal business functions such as accounting, legal compliance, record-keeping
- for marketing and promotional communication (only if you opt-in; you can unsubscribe at any time)
- to comply with legal or regulatory obligations
We will not sell your personal information to third parties.
3. Disclosure of Your Information
We may disclose your personal information to:
- contractors, sub-contractors or service providers engaged to perform services at your property (only what is necessary for the job)
- payment processors and financial institutions for billing and invoicing
- analytics or website-service providers (in aggregated or de-identified form where possible)
- regulatory or government bodies, if required by law
If we disclose your personal information to an overseas recipient, we will ensure appropriate protections are in place and comply with APP 8 where relevant. ALRC+1
4. Cross-border Disclosures
Where personal information may be transferred outside Australia, we will:
- provide notice that a disclosure may occur
- require that overseas recipients comply with standards substantially similar to the APPs
- take reasonable steps to ensure the overseas handling is safe and appropriate
5. Storage, Security & Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes physical, electronic and procedural safeguards.
Your information is retained only while it is required to fulfil the purpose for which it was collected (including legal, tax and service-warranty obligations). Once no longer required, we securely destroy or de-identify your data.
6. Access & Correction of Your Information
You have the right to request access to your personal information we hold, and to ask for corrections if the information is inaccurate, out of date or incomplete.
Please contact us using the details below. We will respond within a reasonable timeframe.
7. Marketing Communications
If you have opted-in to receive marketing or promotional communications, you may opt-out at any time by:
- clicking “unsubscribe” in an email
- contacting us directly via phone or email
Once you unsubscribe, we will not send further marketing communications unless you re-opt-in.
8. Cookies & Tracking Technologies
We use cookies and similar technologies on our website to collect usage data and improve your user experience. For details about the types of cookies we use and how you can manage them, please see our Cookie Policy.
9. Children’s Privacy
Our services and website are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware we have collected such information, we will take steps to delete it.
10. Changes to this Policy
We may update this Privacy Policy from time to time, to reflect changes in our practices, legal requirements or technology. We encourage you to check this page periodically. The “Last updated” date indicates when the current version was published.
11. Contact Us
If you have any questions about this policy, wish to access or correct your personal information, or wish to make a complaint, please contact:
Megatec Roof Insulation Solutions
Phone: 0410 252 282
Website: https://megatecinsulation.com.au
Location: Wangara, Western Australia